It’s interesting to see how other companies offer tech support and relating that to our philosophy on it. Not only other software developers, but places we buy from (like Amazon) and hardware that we buy.
Basically, our deal is if you bought it from us, we’ll make sure you’re supported on it. There’s no time limit, support contracts, or whatever. There’s some caveats with this… if new hardware comes along that isn’t supported by an older version, you might have to upgrade to get a working version. It can require a lot of work to support new versions of host apps and new OSes, so we need to charge for upgrades sometimes. But if you bought something and it’s supposed to work on a given system, we’ll support you on it. (this includes stuff that we sold to Red Giant if they’re not supporting it for some reason)
>> click to read the rest of this post
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Jim Tierney
www.digitalanarchy.com
Digital Anarchy
Revolutionary Tools for Photo & Video
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I’m on a technology rant today, just the way it goes some days…
There’s been a number of interesting privacy things happening lately. The most interesting is the FTC’s smack down of Google. Here’s a good article on it… but basically Google got forced into 20 (yes, 20!) years of privacy audits and a requirement that users have to Opt-In to future social marketing endeavors. This is a pretty big blow to them and it bolster’s the FTC’s case that they should be able to regulate what companies are doing with the information we give to them. This has to be making Facebook, who happily whores out your data to all comers and constantly tries to ‘innovate’ new ways of doing so, a little nervous. FTC regulation might put a damper on Zuckerburg’s notion that ‘Privacy is dead’ and in the process, affect their IPO which is probably coming soon.
There really needs to be better legislation protecting the data we give to companies. I highly encourage you to support movements like Dotrights.org.
We’re giving a lot of data to companies and when companies like RapLeaf are attaching all that data to your name and then selling it, there needs to be some protections.
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Jim Tierney
www.digitalanarchy.com
Digital Anarchy
Revolutionary Tools for Photo & Video
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- The Demise of Digital Railroad It was very quick, and Digital Railroad is very dead. It’s brings up one of the main concerns with ‘cloud’ computing… mainly, what happens when...
I’ve ranted about clouds before… but this is actually in defense of them. There’s been a lot of todo about Amazon’s Elastic Cloud service going down for a couple days. The truth is, no solution is perfect.
If you’re going to use the cloud, it doesn’t matter if you’re FourSquare or just an editor storing some old video… you need to have a backup plan. Technology just isn’t perfect and never will be. For all those people dismissing the cloud because of the Amazon failure, I’ll remind you of the RackSpace failure a couple years ago. Click here for more info on that… but hosting companies, even high-end, We-promise-you-10000%-uptime-and-you’re-going-to-pay-for-it, hosting companies like RackSpace suffer data center wide outages. So the cloud isn’t perfect. Neither is anything else. Sometimes it’s good to remember that as we decide what to do with our critical data.
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Jim Tierney
www.digitalanarchy.com
Digital Anarchy
Revolutionary Tools for Photo & Video
—————————-
Related posts:
- The Demise of Digital Railroad It was very quick, and Digital Railroad is very dead. It’s brings up one of the main concerns with ‘cloud’ computing… mainly, what happens when...
- Privacy Law Does Not Protect You Online There has been a great deal of commotion over a web site called Spokeo. Spokeo aggregates personal info about people. So all the info that’s...
