Category Archives: Technical Support

F’ing GPUs

One of the fun challenges of developing graphics software is dealing with the many, varied video cards and GPUs out there. (actually, it’s a total pain in the ass. Hey, just being honest :-)

There are a lot of different video cards out there and they all have their quirks. Which are complicated by the different operating systems and host applications… for example, Apple decides they’re going to more or less drop OpenCL in favor of Metal, which means we have to re-write quite a bit of code, Adobe After Effects and Adobe Premiere Pro handle GPUs differently even though it’s the same API, etc. etc. From the end user side of things you might not realize how much development goes into GPU Acceleration. It’s a lot.

The latest release of Beauty Box Video for Skin Retouching (v4.1) contains a bunch of fixes for video cards that use OpenCL (AMD, Intel). So if you’re using those cards it’s a worthwhile download. If you’re using Resolve and Nvidia cards, you also want to download it as there’s a bug with CUDA and Resolve and you’ll want to use Beauty Box in OpenCL mode until we fix the CUDA bug. (Probably a few weeks away) Fun times in GPU-land.

4.1 is a free update for users of the 4.0 plugin. Download the demo and it should automatically remove the older version and recognize your serial number.

Just wanted to give you all some insight on how we spend our days around here and what your hard earned cash goes into when you buy a plugin. You know, just in case you’re under the impression all software developers do is ‘work’ at the beach and drive Ferraris around. We do have fun, but usually it involves nailing the video card of the month to the wall and shooting paintballs at it. ;-)

Do not use Norton Anti-Virus

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We highly recommend against using Norton Anti-Virus. In an attempt to be smart, they proactively quarantine programs because “fewer than 50 users in the Norton community have them”. This means many of our plugins get quarantined when you try to install them.

Our installers pose no threat and you can safely install them.

Here’s what Norton puts up:

Do not use Norton Anti-virus as it's unreliable

1- It describes the risk as Heur.AdvML.C and labels it a ‘heuristic virus’ which sounds scary and looks like a virus name. It’s not. It’s a Norton code for their ‘artificial intelligence’. If this is how smart AI is, it’s going to be a long time before the bots take over the world.

2- Our major crimes against humanity seem to be that less than 50 users have installed this and it was uploaded over 4 months ago.

That’s it. So Norton’s ‘malware heuristics’ AI has decided were a High threat.

This is misleading and doing a disservice to us and our users. I assume most other plugins from small companies will fall under the same umbrella of stupidity.

As such we recommend you use a different anti-virus software.

EL Capitan, Plugins and the Anarchist

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First off, the important bit: All the current versions of our plugins are updated for El Capitan and should be working, regardless of host application (After Effects, Premiere Pro, Final Cut Pro, Davinci Resolve, etc). So you can go to our demo page:

http://digitalanarchy.com/demos/main.html

And download the most recent version of your plugins.

If you haven’t upgraded to El Capitan, I’ll add to the chorus of people saying… Don’t. Overall we’re disappointed by Apple as continues its march towards making the Mac work like the iPhone. Making professional uses more and more obsolete. They’re trying way too hard to make the machines idiot proof and in the process dumbing down what can be done with it.

One of the latest examples is, of all things, Disk Utility. You can no longer make a RAID using it and have to use a terminal command. They’ve removed other functionality as well, but for many professional users RAIDs are essential as is Disk Utility. However, it’s now been crippled.

Of course, then there’s Final Cut Pro (which has gotten better but still doesn’t feel like a professional app to many people), Photos which replaced Apple’s pro app Aperture, and the Mac Pro trashcan. (kind of sad that when we need a ‘new’ Mac, usually we buy a 2010-12 12-core Mac Pro, they outperform our D500 trashcan)

Apple isn’t alone in this ‘dumbing down’ trend. Just look at latest releases of Acrobat (which I’ve heard referred to as the Fischer Price version) and Lightroom.

Note to Application Developers- Just because we’re doing a lot of things with our phones does not mean we want to do everything on them or have our desktop apps work like phone apps. There’s a difference between simplicity, making the user experience clear and intuitive but retaining features that make the apps powerful, and stupidity, i.e. making the apps idiot proof.

Anyways, end of rant… I spend a fair amount of time thinking about software usability, since we have to strike that balance between ease of use and power with our own video plugins, and using the host applications and OS professionally. So this ‘dumbing down’ concerns me both for my personal uses and having to help DA customers navigate new ‘features’ that affect our photo and video plugins.

Cheers,

Jim Tierney
Chief Executive Anarchist
Digital Anarchy