Yesterday I stumbled upon NotAlwaysRight.com. The website covers customer service bloopers and my favorite entry by far is Beyond Even The Power Of Pixel Dust. This entry details a customer asking a copy shop employee to remove one of three people in a photo.
“Customer: “Hi, I’d like a copy of this photo, but I need one the people cropped out. “
(The customer hands me a photo of three men, arms around each other’s shoulders in front of a brick wall.)
Me: “Which one needs to be cropped out?”
Customer: “The guy in the middle.”
Me: “Well, we really can’t do that. That is more for a photo-refinishing artist.”
Customer: “Can’t you just erase the guy in the middle?”
Me: “We could, but then there would be a blank space were he once was. It would be pretty obvious.”
Customer: “Oh, you won’t just see the wall behind him if he is removed?”
Me: “No, the camera doesn’t take a picture of what is behind the person, just what you see.”
Customer: “What if it was a digital camera?”
Since Digital Anarchy specializes in Adobe Photoshop plugins, I talk to a variety of folks each day with a different level of understanding about how digital imaging works. I wonder how many of you have experienced this kind of question from your clients or customers. The blooper comes from my hometown of Philly, PA, which is cherry filling as well as that much more embarrassing.