Tag Archives: cloud

Cloud Services – The Ugly

So I don’t get it when people freak out about cloud services going down. It’s the internet. Outages happen. Actually, they happen to any electronics.

Should they happen frequently? No, of course not. But Google Talk going down for half a day, Twitter, Salesforce, and Amazon all having recent outages have made it clear that you can’t trust the cloud 100%. Which is only to say that you should have backup plans in the event the cloud service you’re using or your internet connection go down temporarily (hello? Comcast? Anyone home?).

Furthermore, you should make sure all the data on your cloud service is backed up locally in the event the cloud service you’re using goes down permanently. This is a real risk if you’re using any cloud service that isn’t Amazon or Google. And even then, I’ve heard of Google deleting accounts by mistake in such a way they were unrecoverable. I back up all my Google docs once a week and download a copy of important documents as soon as I finish them.

While I have photos stored online, the originals are safely on a RAID 1 hard drive. I’ve written about the failure of Digital Railroad before, which was a photo storage site that went bellyup and gave users about 12 hours to download their photos before shutting off the servers. When startups go down, they go down hard since they usually try to hold on until the last dollar runs out. When the money runs out, you can’t pay for bandwidth fees, and then darkness comes (and the ice weasels. Beware the ice weasels).

So don’t get me wrong, I think the cloud is great. But as with anything, it’s good to know the limitations and be able to work around them.

Clouds

I’ve ranted about clouds before… but this is actually in defense of them. There’s been a lot of todo about Amazon’s Elastic Cloud service going down for a couple days. The truth is, no solution is perfect.

If you’re going to use the cloud, it doesn’t matter if you’re FourSquare or just an editor storing some old video… you need to have a backup plan. Technology just isn’t perfect and never will be. For all those people dismissing the cloud because of the Amazon failure, I’ll remind you of the RackSpace failure a couple years ago. Click here for more info on that… but hosting companies, even high-end, We-promise-you-10000%-uptime-and-you’re-going-to-pay-for-it, hosting companies like RackSpace suffer data center wide outages. So the cloud isn’t perfect. Neither is anything else. Sometimes it’s good to remember that as we decide what to do with our critical data.